Privacy Policy

Assist Buddy ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices. It applies to our website and companion/elder support services (collectively, the "Services").

Information We Collect

• Contact details provided by you (for example, name, phone number, and email) when you submit a request or contact us.
• Service details (for example, pickup and drop addresses, preferred times, and notes about accessibility needs) necessary to provide door-to-door accompaniment.
• Device and usage data (for example, browser type, IP address, pages visited) collected via standard web technologies to improve our site and Services.

How We Use Information

• To provide, schedule, and manage the Services you request.
• To communicate with you about requests, updates, or changes.
• To improve safety, quality, and reliability of our Services.
• To analyze site performance and enhance user experience.
• To comply with legal obligations and enforce our Terms.

Legal Bases (where applicable)

We rely on your consent, performance of a contract (providing requested Services), legitimate interests (safety and service improvement), and legal obligations.

Sharing of Information

We do not sell your personal information. We may share information with:

• Trusted service providers who assist us in operations (under confidentiality safeguards).
• Authorities when required by law or to protect rights, safety, and security.
• With your direction or consent (for example, sharing basic trip status updates with a family member).

Data Retention

We retain personal information only as long as necessary for the purposes outlined above, to comply with legal requirements, or resolve disputes. When no longer needed, we take reasonable steps to delete or de-identify data.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Services are intended for adults and for family members arranging Services for elders. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, please contact us and we will remove it.

Your Choices and Rights

• Update or correct your information by contacting us.
• Request access, deletion, or restriction where applicable by law.
• Withdraw consent at any time where we rely on consent.

Third-Party Links

Our site may link to third-party websites. Their privacy practices are governed by their own policies; we encourage you to review them.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest changes. Continued use of the Services after changes indicates acceptance of the updated policy.

Contact Us

Questions or requests? Please reach out via our Contact page.